 |  Web Site Starts Weekly Service Tips
10 Aug 2004
Web Site On Casino Guest Service Starts Weekly Service Tips. Tip
#1: For Good or Bad, People Talk About Your Service Behind Your
BackWeb Site On Casino Guest Service Starts Weekly Service Tips.
Tip #1: For Good or Bad, People Talk About Your Service Behind Your
BackCasinoCustomerService.com, a Web site devoted to helping
casinos improve their guest service so they can compete more
effectively, has started a new feature a weekly guest service tip.
August 10, 2004 -- CasinoCustomerService.com, a Web site devoted to
helping casinos improve their guest service so they can compete
more effectively, has started a new feature a weekly guest service
tip. There are a lot of things to think about when it comes to
providing outstanding guest service, says Martin R. Baird, chief
executive officer of Robinson & Associates, Inc., a guest
service consulting firm for the gaming industry. Were trying to
make things a little easier for casino employees. If they go to our
Web site, read that weeks tip and put the tip into action, they
will discover that providing quality guest service is not as
difficult as it seems. The tip can be found by clicking on Weekly
Casino Customer Service Tip near the bottom left-hand corner of the
sites home page. Heres the first tip that posted to the site:
People rarely tell you what youre doing wrong, but they are more
than happy to talk behind your back. When you have great guest
service, they will talk behind your back in a manner that benefits
your business. Robinson & Associates is an Annapolis, Md.-based
guest service consulting firm that provides specialty guest service
training, management skills training, presentation skills training,
team building programs and employee incentive and recognition
programs for the gaming industry. The company may be reached by
phone at 480-991-6420 or by e-mail at
mbaird@casinocustomerservice.com. Robinson & Associates is a
member of the Casino Management Association and an associate member
of the National Indian Gaming Association. |
|
| 
 | 888 Online Casino
VS.
Captain Cooks Casino
| | 888 Online Casino | Captain Cooks Casino |
Rank:
10 |
Rank:
10 |
Bonus:
$200 |
Bonus:
$50 |
Jackpots:
Yes
|
Jackpots:
Yes
|
Payout:
98.01%
|
Payout:
96.27%
|
Games:
10 |
Games:
80 |
VIP Support:
Yes
|
VIP Support:
Yes
|
Multi
player:
Yes
|
Multi
player:
Yes
|
Full-Screen:
Yes
|
Full-Screen:
Yes
|
Flash:
No
|
Flash:
Yes
|
Java:
Yes
|
Java:
Yes
|
Download:
Yes
|
Download:
Yes
|
Sound:
Yes
|
Sound:
No
|
CD:
No
|
CD:
Yes
| Software:
Random Logic | Software:
Microgaming |
Live Help:
Yes
|
Live Help:
Yes
|
Phone:
Yes
|
Phone:
Yes
|
|
| Payout Percentages | |
Casino: |
Payout: | | 888 Online Casino | 98.01%
| | Captain Cooks Casino | 96.27%
| | Casino King | 97%
| | Vegas Red Casino | 98%
| | Aces High Casino | 96.1%
|
|
| Free Bonuses | |
Casino: |
Bonus: | | 888 Online Casino |
$200 | | Captain Cooks Casino |
$50 | | Casino King |
$300 | | Vegas Red Casino |
$888 | | Aces High Casino |
$50 |
|
|
